Really with my employer hadn't switched over to it. Oh no, you're thinking, yet another cookie pop-up. If you continue browsing. Daily operational concerns were handled by temporaryWorkday consultantsbrought into the organization to support the system and retain critical knowledge. Most of the companies focus on leadership involvement while adopting Workday, and in the process, they forget about involving the end-users and mid-level managers. Stabilizing a Complex Workday Finance Implementation: A Case Study, Workday Application Management Services for Your Business, Improving Report Performance in Workday: A Case Study. These and a multitude of other questions need to be asked and their corresponding tests need to be run if you are going to avoid some of the most common Workday implementation failures. View all posts by Michelle Floyd If this is the case, it helps explain why so many critical issues were overlooked. Our ERP consultants can help you ask the right questions so you can avoid ERP failure. These cookies will be stored in your browser only with your consent. It is possible to successfully implement your solution on time, but only if you have the right resources and planning in place . Hoping to cut costs and streamline operations, the district hired software as a service (SaaS) provider, Workday. Finding purpose: In 2021, Cisco added a new responsibility for Chief People Officer Francine Katsoudas. Depending on the industry/regulatory requirements system retirement could be of vital importance.Because it is last on this checklist, doesn't mean system retirement should be an afterthought or should be addressed at the end. Create a searchable self-help database to keep users from having to call your helpline when they have Workday issues. The company is dominant in human resource management systems, or HRIS, but is weaker in other areas. You can view our cookie policy anytime to learn more or change your settings. Common Workday Implementation Failures Part 1. If people say no to these cookies, we do not know how many people have visited and we cannot monitor performance. Mistake #1: Failing to define the scope and complexity of the project In order to accurately plan for your Workday implementation, it's important to accurately define the scope and complexity of the engagement. The district was required to pay fees that totaled more than $1.5 million before the software even went live. They would also manage the distribution of this document with relevant stakeholders. Youre probably thinking thats the end of your Workday project. Get in touch with us today to get started. Join Protocol's Biz Carson for a conversation with Atomic's Swathy Prithivi, Accel's Rich Wong and Asana's Oliver Jay during our upcoming event: Going Global: How Tech Companies Expand Internationally August 10 at 9 a.m. PT / 12 p.m. Communication is a critical component of every implementation. June 11, 2022 . Billionaire investor Charlie Munger has said, No wise pilot, no matter how great his talent and experience, fails to use his checklist. Weve followed Charlies advice and created a high-level checklist to kick start your data migration and Workday implementation. When it comes to Workday, the problem lies with matching your existing data format with that of the application. Do they give you a prepackaged solution or are they getting to know what will enhance your specific business operations? They allow us to count visits and traffic sources so that we can measure and improve the performance of our sites. Since Workday is an application that impacts significant employee processes in the organization, you ought to be partnering with the right implementation service provider. A Workday spokesperson insisted to The Register that the firm was doing its part and was "committed to partnering with the State of Maine to successfully complete this project. June 11, 2022. But Amazon ultimately abandoned the project after what appeared to be a difficult, and ultimately failed, implementation effort. "Fundamentally, things that were built and architectured in the early days that were so old-school that, absent an entire re-engineering of product and delivery strategy, they are going to continue to do what they are doing as they carry on the coattails of Duffield's relationships," said Valoir analyst Rebecca Wettemann. If the state ends the project, it will be the second time it has abandoned efforts to modernise its HR system, having cancelled an Infor-base project in 2018. The state's Office of Program Evaluation and Government Accountability has requested a review of the project including implementation issues related to personnel and timelines, budgets, spending and payments to vendors, contractor performance and officials' response to implementation. If you're confused about what that really means, this Q&A from Protocol's Amber Burton will help. Lets take a closer look. A client-side Workday expert is an asset to any Workday implementation, providing expertise on methodology and configuration while contributing to end user readiness. Well, sorry, it's the law. And Salesforce clearly has ambitions in the employee experience sector with its, "Salesforce's functionality there is super lightweight," Berg said. In our experience, customers who engage us to fix Workday implementation failures are usually suffering from one of these avoidable issues. Workday has often marketed itself as the anti-Oracle or anti-PeopleSoft, at least. The Most Common Workday Implementation Challenges - Apty The state discovered this functionality "could only be achieved if all security roles were removed," the letter alleged. Your Consent Options link on the site's footer. Later, the district would claim that they were written in a way that allowed Workday/Sierra-Cedar to rake in massive fees regardless of project performance. A by-product of this situation could be the lack of software competency post-implementation in case you choose the change your practices to match that of Workdays default setup. The critical stakeholder interviews necessary to ensure proper functionality in their operations were overlooked. [Good Reasons & Bad Reasons], How to Improve the Customer Journey: 11 Tips for Project Managers, Webinar: How to Conduct a Technology Assessment Before Your ERP Project, The January 2016 go-live date was pushed to July 2016, ViolatedCalifornias Business and Professions code, Misrepresented their abilities and competencies. Decision Log and Substandard Documentation: Documentation is considered an essential aspect of the Workday implementation that can help in guiding the customer to go via several complexities while we navigate the system. Craft personalized training plans for individual users to engage even the slowesttech adopters. How to Select a Tier 1 ERP System: 5 Tailored Tips, Government ERP Success: Tips for Selection, Why are Legacy Systems Still Used? The Whatfix DAP provides insight into all of thekey metricsyou need to track Workday adoption rates. There is no mention of such a team in the lawsuit, nor is it included in any board documentation. "You have to be able to scale with the biggest, most complex organizations in the world. But the failed Amazon rollout harkens back to the years of disastrous Oracle and SAP on-premises deployments, efforts that new, cloud-based products were supposed to help solve. The Workday and Systems Integration Test Scenario Developer will be responsible for creating test scenarios for the Systems, Integration, User Acceptance (UAT) and End to End (E2E) testing phases . These cookies are used to make advertising messages more relevant to you. Goldman Sachs initially purchased Workday HCM, but . Whether too broad or too myopic, poor scope definition can prevent your business users from accessing the intended business features and functionality. The volume and pace of Workday updates are some of the most challenging parts of adopting this powerful software. Moreover, you need Workday experts who are cognizant of what to evaluate, which tests to run, and where problems can arise. One last advantage is post- go-live - having a dedicated resource through the settling period of the go-live helps stabilize any issues (issues are inherent), while providing an . As difficult as it can be to get Workday up and running, you would be happy to know that the platform works great after that. Enterprise Resource Planning (ERP) systems such as Oracle Cloud ERP, SAP, Workday etc. You can update your choices at any time in your settings. Here's how we work. When that happens, you can join the number of satisfied customers who enjoy all their Workday modules can achieve. Here are some factors that can affect the scope of the project: Unclear Roadmap: Often, the implementations are delayed while the organizations dont decide on the projects primary objectives or create the roadmap without any involvement of the stakeholders. Also, they have to focus on involving some other functional groups such as the supply chain that can use the application. Without these cookies we cannot provide you with the service that you expect. This report highlights the ERP vendors and systems that our consulting team has found to be innovative and strong in functionality. Yes, the initial scope of the engagement was complex, but the partner didnt ease the process. As a recent Gartner identified category,digital adoption solutionssuch as Whatfix provide the capability to add these within the Workday application as an overlay or within your organizations intranet for easy access and delivery. Define data reconciliation and data validation requirements and corresponding reports. With the initial version of the requirements in hand, it's time for the team to build the components that that will perform the transformation, automate cleansing, create quality analysis reporting, and validate and reconcile converted data. When that happens, you can join the number of satisfied customers who enjoy all their Workday modules can achieve. The US state of Maine is requesting an official review of its $54.6m project to renew its HR system, currently being built by Workday under a contract the state is threatening to cancel, a move which could leave the state government continuing to rely on its 30-year-old mainframe-based system. Top 10 ERP Software to Fulfill Your 2023 Goals. Workday co-founder Dave Duffield also knows a thing or two about PeopleSoft and how to replace it; he co-founded that company before it was purchased by Oracle in 2005. Before moving forward with a prospective partner, be sure to carefully review all contract verbiage. Common Workday Implementation Failures Part 1 - SimplrOps, Inc. Verify data quality issues are getting incorporated into the data quality strategy. Have third-party systems been properly integrated with your chosen Workday module? Reconcile legacy and future state data landscapes to ensure there are no major unexpected gaps. Gaming goes subscription: Protocol's Nick Statt has a fantastic deep dive into how the gaming industry is responding to the increasingly cloud-first paradigm and the challenges ahead in making subscription a reality. See a Workday automation solution in action . How to Avoid Five Common Workday Implementation Pitfalls It heads off unnecessary rehash meetings and brings clarity to what should occur versus what is occurring. And Amazon is a particularly hard company to work with, according to analysts and other industry insiders, given that its IT staff likes to build its own products and that it runs a complex tech environment. And not just in a single division across the whole enterprise. Workday, despite a host of applications for unified operations, recognizes many customers still use third-party systems. The next two yearssaw a few major changes: As the go-live date neared, there was a glaring issue that couldnt be ignored: The project team routinely tested the new payroll system but couldnt surpass the 70% quality rating. As he began to list big HCM customer wins in the quarter ended May 31, Ellison said, "Maybe the most interesting one is Goldman Sachs. Case Study 5: Workday Did Not Work for Sacramento Public Schools And it's going to be very difficult for a vendor like ServiceNow or Salesforce to offer the full suite of services that Workday can. Virgin Islands 1 340Wallis and Futuna 681West Bank 970Yemen 967Zambia 260Zimbabwe 263, Your Country Code*Afghanistan (+93)Albania (+355)Algeria (+213)American Samoa (+1684)Andorra (+376)Angola (+244)Anguilla (+1 264)Antarctica (Australian bases) (+6721)Antigua and Barbuda (+1268)Argentina (+54)Armenia (+374)Aruba (+297)Ascension (+247)Australia (+61)Austria (+43)Azerbaijan (+994)Bahamas (+1242)Bahrain (+973)Bangladesh (+880)Barbados (+1246)Belarus (+375)Belgium (+32)Belize (+501)Benin (+229)Bermuda (+1441)Bhutan (+975)Bolivia (+591)Bosnia and Herzegovina (+387)Botswana (267)Brazil (+55)British Indian Ocean Territory (+246)British Virgin Islands (+1284)Brunei (+673)Bulgaria (+226)Burundi (+257)Cambodia (+855)Cameroon (+237)Canada (+1)Cape Verde (+238)Cayman Islands (+1 345)Central African Republic (+236)Chad (+235)Chile (+56)China (+86)Colombia (+57)Comoros (+269)Congo, Democratic Republic of the (+243)Congo, Republic of the (+242)Cook Islands (+682)Costa Rica (+506)Cote d'Ivoire (+225)Croatia (+385)Cuba (+53)Curaao (+599)Cyprus (+357)Czech Republic (+420)Denmark (+45)Djibouti (+253)Dominica (+1767)Dominican Republic (+1 809), (+1 829), and (+1 849)Ecuador (+593)Egypt (+20)El Salvador (+503)Equatorial Guinea (+240)Eritrea (+291)Estonia (+372)Eswatini (+268)Ethiopia (+251)Falkland Islands (+500)Faroe Islands (+298)Fiji (+679)Finland (+358)France (+33)French Guiana (+594)French Polynesia (+689)Gabon (+241)Gambia (+220)Gaza Strip (+970)Georgia (+995)Germany (+49)Ghana (+233)Gibraltar (+350)Greece (+30)Greenland (+299)Grenada (+1473)Guadeloupe (+590)Guam (+1671)Guatemala (+502)Guinea (+224)Guinea-Bissau (+245)Guyana (+592)Haiti (+509)Honduras (+504)Hong Kong (+852)Hungary (+36)Iceland (+354)India (+91)Indonesia (+62)Iraq (+964)Iran (+98)Ireland (Eire) (+353)Israel (+972)Italy (+39)Jamaica (+1 876), (+1 658)Japan (+81)Jordan (+962)Kazakhstan (+7)Kenya (+254)Kiribati (+686)Kosovo (+383)Kuwait (+965)Kyrgyzstan (+996)Laos (+856)Latvia (+371)Lebanon (+961)Lesotho (+266)Liberia (+231)Libya (+218)Liechtenstein (+423)Lithuania (+370)Luxembourg (+352Macau (+853)Madagascar (+261)Malawi (+265)Malaysia (+60)Maldives (+960)Mali (+223)Malta (+356)Marshall Islands (+692)Martinique (+596)Mauritania (+222)Mauritius (+230 )Mayotte (+262)Mexico (+52)Micronesia, Federated States of (+691)Moldova (plus breakaway Pridnestrovie) (+373)Monaco (+377)Mongolia (+976)Montenegro (+382)Montserrat (+1 664)Morocco (+212)Mozambique (+258)Myanmar (+95)Namibia (+264)Nauru (+674)Netherlands (+31)Netherlands Antilles (+599)Nepal (+977)New Caledonia (+687)New Zealand (+64)Nicaragua (+505 )Niger (+227)Nigeria (+234)Niue (+683)Norfolk Island (+6723)North Korea (+850)North Macedonia (+389)Northern Ireland (+44 28)Northern Mariana Islands (+1 670)Norway (+47)Oman 968Pakistan 92Palau 680Panama 507Papua New Guinea 675Paraguay 595Peru 51Philippines 63Poland 48Portugal 351Puerto Rico 1 787 and 1 939Qatar 974Reunion 262Romania 40Russia 7Rwanda 250Saint-Barthlemy 590Saint Helena and Tristan da Cunha 290Saint Kitts and Nevis 1 869Saint Lucia 1 758Saint Martin (French side) 590Saint Pierre and Miquelon 508Saint Vincent and the Grenadines 1 784Samoa 685Sao Tome and Principe 239Saudi Arabia 966Senegal 221Serbia 381Seychelles 248Sierra Leone 232Sint Maarten (Dutch side) 1 721Singapore 65Slovakia 421Slovenia 386Solomon Islands 677Somalia 252South Africa 27South Korea 82South Sudan 211Spain 34Sri Lanka 94Sudan 249Suriname 597Sweden 46Switzerland 41Syria 963Taiwan 886Tajikistan 992Tanzania 255Thailand 66Timor-Leste 670Togo 228Tokelau 690Tonga 676Trinidad and Tobago 1 868Tunisia 216Turkey 90Turkmenistan 993Turks and Caicos Islands 1 649Tuvalu 688Uganda 256Ukraine 380United Arab Emirates 971United Kingdom 44United States of America 1Uruguay 598Uzbekistan 998Vanuatu 678Venezuela 58Vietnam 84U.S. Not specifying requirements up front leads to time delays as designs need to be revisited and adjusted to include the new information. In this case, there were weaknesses on both sides. In 2016, the northeasternmost US state contracted with Infor to provide the HR system and the pair planned to have the system up and running in 2018. Building on the high-level requirements captured during the assessment. Incorporate validation of the conversion against Workday configuration and FDM from within the transformation programs. Youre probably thinking thats the end of your Workday project. One of the issues that large corporations encounter is not making the decision log in the process of execution. Workday implementation is quite a difficult process with multiple steps and numerous possible customizations. Issues while uploading data in a specific format. The third benefit is that it enables the team to start to seamlessly address the major issues that programs encounter when assessment is glossed over. ScottMadden highlights the top five tips to help your organization avoid common, last-minute Workday implementation pitfalls. Eventually, they engaged Agilysis to identify the gaps and fix the issues, making four key areas of improvement. The Whatfix Blog | Drive Digital Adoption, 16 Best HCM Software to Simplify People Management, HR & Digital Transformation: How to Drive HR Change (2023), Workday Adoption: How to Maximize End-User Adoption (2022), Firstly, the obvious, your partner must have an in-depth know-how of the entire software along with the expertise in the HR/HCM domain, A proven track record of successfully carrying out multiple implementations for enterprise clients where the setup, security aspects, and requirements are far more complex, As I mentioned above, Workday rolls out updates frequently. Twitters security leads just quit. What happens when users have issues? A decision log might help in tracking the individual who is making the decision. Still, you have any queries regarding Workday, feel free to contact Gologica or call 82969 60414. If youre beginning digital transformation or an ERP implementation, youll likely end up looking at the customer experience. Workday has often marketed itself as the anti-Oracle , "Their core HRIS is really good. Start planning the data effort by assessing what you have today and where you are going tomorrow. Technical issues aside, this project was also riddled with people problems. "To date, this item is yet to be successfully and completely configured," the letter said. Self-help content streamlines support and accelerates time to proficiency for new users. At this stage, the focus is on theeffective adoption of Workday. are powerful tools that can help organisations streamline their business processes and improve productivity. Even a basic walk-through of the dashboard and simple tasks like filling out account information can set the stage for a smoother Workday onboarding process. That date has since been revised to 2022. One of the biggest mistakes we see organizations make when implementing Workday for the first time is underestimating the amount of time they'll need to complete the process. It would help if you considered the following things: 4. 6 Common Workday Implementation Challenges in 2021 Finding the Right Implementation Partner Existing HR Practices/ Processes Lack of Proper Documentation Challenges During the Testing Phase Major Updates During Implementation Data Migration Workday Implementation Challenges Let's dig deeper into the Workday implementation challenges. This challenge is closely linked to the element of documentation. Step 1. Spot opportunities to create new walk-throughs and new self-help content. Empowering Individuals and Organizations Through Digital Adoption. Date of experience: January 31, 2023 Iain Clydesdale Implementation and budgets timelines are mostly set based on the data received in the process of sales, but the salespeople dont know the requirements of the company and its unique process. Get smart with Governing. Its easy to choose an enterprise solution when the software provider has scored 95% or better in customer satisfaction surveys for over a decade. While its important to make sure providers are fully qualified, its equally important to vet any partners or consultants you bring on board. 4) Underestimating Implementation Time. Thats why it pays to work with Workday experts that not only demonstrates a command of these unified applications but showcases a firm grasp of a wide range of business platforms and systems. With a DAP like Whatfix, you can pull in information from all of your existing knowledge bases to create a self-help database. , The Register Biting the hand that feeds IT, Copyright. Inclusion of Right Partner: 5. Workday Implementation Challenges 1. Define high-level data requirements of what should be loaded for each Tenant.We recommend getting as much data loaded as early as possible, even if bare bones at first. But now, years later, PeopleSoft still remains the predominant HR software supplier for Amazon. Interactive, in-app walk-throughs help employeeslearn in the flow of work, which simplifies the training process and accelerates adoption rates. Civic Education Is Having a Moment. Maine's $35 Million Human Resources System Failed. Here's Why Are you looking for help fixing or avoiding the most common Workday implementation failures? Finding the answer early in the process, whether you are looking to implement updated features or a new module, can save you expensive detours and stumbling blocks. While frequently glossed over, spending time assessing the landscape provides three prime benefits to the program. The Most Common Workday Implementation Failures Increasing Costs & Lowering Performance Reducing the Cost of Support Post-Implementation: A Staffing Case Study Ready to maximize your Workday investment and extend your Workday platform? Another possible barrier is the storage or the placement of the documentation. An experienced CIO would vote against implementingsoftware that had not yet been proven in the educational niche. The retirement plan should be fleshed out and implemented during throughout the course of the project. Singapore is fast becoming a global hotbed of tech innovation. The Most Common Workday Implementation Failures Increasing Costs & Lowering Performance Saumit Desai Published May 11, 2022 + Follow 05.11.2022 | MANAGED SERVICES Congratulations! This is an overview of those ERP systems. ServiceNow has also been making a big push into HR though largely just in the case-management space. For more info and to customize your settings, hit Outline datasets that dont exist today that would be beneficial to have in Workday. If you're cool with that, hit Accept all Cookies. Given below are the top Workday Implementation Challenges: Lack of Communication and Collaboration Abysmally Defined Project Scope Inclusion of Right partners Vaguely Defined Process Without Priority Decision Log and Substandard Documentation Not Prioritizing Regular Tests and Quality Checks Reporting Issues and Data Migration Poorly Defined Project Scope: 2. Any delay in the implementation can eat away at the ROI on the Workday investment. The standardWorkday adoption strategy fails to meet the new standard of learning in the flow of work. And it recently signed up corporate heavyweights like Walmart and Accenture. This video explains.DOWNLOAD THE 2021 DIGITAL TRANSFORMATION REPORT:http://resource.thirdstage-consulting.com/2021-digital-transformation-reportTOP HCM SYSTEMS RANKING:https://www.thirdstage-consulting.com/top-hcm-systems-for-2020/TOP 10 ERP SYSTEMS RANKING:https://www.thirdstage-consulting.com/the-top-10-erp-systems-for-2020/TOP 10 ERP SYSTEMS FOR SMALL BUSINESSES: https://www.thirdstage-consulting.com/top-erp-systems-for-small-businesses/TOP 10 CRM SYSTEMS:https://www.thirdstage-consulting.com/top-10-crm-systems-for-digital-transformationsGUIDE TO ORGANIZATIONAL CHANGE MANAGEMENT: http://resource.thirdstage-consulting.com/the-definitive-guide-to-erp-hcm-organizational-change-managementDOWNLOAD 20 LESSONS FROM 1,000 ERP IMPLEMENTATIONS:https://resource.thirdstage-consulting.com/lessons-from-1000-erp-implementations-ebookWATCH MY WEEKLY PODCAST:https://youtube.com/playlist?list=PLyI-oIQSgI2DGXQKvUz-farHwls_B3G3i FOLLOW THIRD STAGE ON LINKEDIN:https://www.linkedin.com/company/third-stage-consulting-group/CONNECT WITH ME ON LINKEDIN:https://www.linkedin.com/in/erickimberling/CONTACT ME TO BRAINSTORM IDEAS FOR YOUR DIGITAL TRANSFORMATION:eric.kimberling@thirdstage-consulting.com SCUSD claimed that they used this project as a test run, intending to ramp up their presence in this field and gain credibility as education technology providers. Here's an overview of our use of cookies, similar technologies and Looking for Workday services, solutions, or staff? Another advantage is that, as compared to other ERPs, you would face fewer difficulties that require your tech team to jump in. Should You do an In-house Implementation of ERP? Lack of Communication and Collaboration: Implementations may involve several teams that can often lead to few common communication issues: 2. Workday also denied that was the issue behind the collapse of the Amazon deal. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. This is due to how Workday identifies an employees eligibility for a particular benefit as well as identifying and loading the closing date for the same. Involving the stakeholders at various stages of the implementation will ensure the execution of the task smoothly. June 1, 2022 . But opting out of some of these cookies may have an effect on your browsing experience. Please enter your username or email address. It empowers new users to quickly solve problems on their own, making them less likely to get frustrated with the software. Hence, the lack of proper documentation tailored to your company is a commonly overlooked but expensive challenge when it comes to Workday.A way around this roadblock could be to assign or hire a dedicated consultant to manage documentation during the implementation and keep it up to date as and when Workday releases its major updates. Capture all data related activities to create your conversion runbook/cutover plan while processes are being built/executed. 8.5K views 1 year ago Sacramento Schools in the US recently experienced a Workday HCM implementation failure - and the organization is suing Workday as a result. June 29, 2022 . Business leaders say they choose Singapore for its modern tech infrastructure, strong government support, robust pipeline of talent and pro-business regulations (the World Bank ranks it No. More News. Your Workday implementation has finally gone live and the result is a major turning point for your business. Aim to own integrations on day one. Create legacy and future Workday data diagrams that capture data sources, business owners, functions, and high-level data lineages. Also, its better to make these corrections early in the process, which in turn makes it easier to determine which actions resulted in the bug. Are you looking for help fixing or avoiding the most common Workday implementation failures? In-app surveys help you proactively create self-help content to fill knowledge gaps and update walk-throughs to make onboarding easier for the next group of new users. Even with their sterling reputation, simply deciding to go with Workday and completing your software purchase wont guarantee a perfect implementation. Ensure that communication plans are being carried out. You also have the option to opt-out of these cookies. The implementation team may have used poor methodology or non-scalable approaches to connect Workday with third-party systems, resulting in poor performance as data grows over time. Define data/business continuity process to handle vacation, sick time, competing priorities, etc. Secondly, this exercise gets the organization engaged on the importance of data and instills an ongoing master data management and data governance mindset. So, with that said, here's 10 reasons why Workday may not be a great option in 2019. While this list seems daunting, rest assured that what you get out of your Workday implementation will mirror what you put into it. Avoiding the delays in the Workday adoption can make it very easy to evaluate the value of the application. As Director of Panoramas Expert Witness Practice, Bill oversees all expert witness engagements. ET Learn More. If the best laid plans can go awry, its not surprising that incomplete or ill-conceived Workday projects mostly miss the mark. 1. In-app walk-throughs minimize the effort required for Workday training. It's hard to imagine scaling was the only factor. Read about the impact of siloed communication. It's the kind of criticism that, a decade ago, one may expect to be leveled at Oracle or SAP. What should your business avoid as you complete your Workday execution? The testing phase also includes the development of testing scripts and demands quality tech folks to join the process. Define detailed specification approval, change approval process, and management procedures.

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