These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? At this point, we would recommend you to Contact Apple Support. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. However, the Hue Sync Box really needs that reliable connection. 8 Ways To Fix Philips Hue Sync Not Working or Not Connecting With Your Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Hold the option key to show the Library folder. It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. Aug 22, 2020 6:17 AM in response to ShYnNoK. My Smart Plug Keeps Turning On (or Off) By Itself! Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. I will list some issues to see if you have had them. If you have not created one, you can do so in the Hue app. If the AP is the reason that causes the connection issues, so how to fix it? There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. Hue uses these connections to create their surround lighting experience. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . Is it possible to output Dolby Atmos and Dolby Vision? Press and hold the power button on the Hue sync box. However, how to do if the method doesnt work? My AVR supports Dolby vision pass through. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. User profile for user: Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. I cant think of any big issues. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. Would anything change if you used an Ethernet cable between your router and the Hue bridge? While these are quicker to fix than the issues with the app, they can also be harder to diagnose. This is because more users prefer the app over the box. If you are unsure about installation, refer to the manual that came with your Hue sync box. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. Both the new app and the new physical device have some issues that users are currently working out. This website uses the TMDb API but is not endorsed or certified by TMDb. I've contacted Philips Hue Support but they don't know what they are doing. I don't get it. Click on the search icon on your taskbar and search for %appdata%. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. They recommended I change the cable between the Sync Box and my TV. ADD UP TO 10 LIGHTS. Philips Hue Sync - Apps on Google Play Hopefully with working files this time around! 2- Connecting directly to TV without using Hue Sync Box. Philips Hue Verified account @tweethue. Got it as a gift in December, and have been using it ever since. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music 4. It requires an HDMI input and Smart TVs dont output the video signal. To start the conversation again, simply The No. You can try these methods to see if they work. This site contains user submitted content, comments and opinions and is for informational purposes Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn A: Answer. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. You are using an out of date browser. Troubleshooting Ecobee Server Communication Issues. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Does your eye start adapting? Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. When the connection is confirmed, tap Search . Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. APs are often best used for devices that dont need a 100% steady internet connection. Open the Hue Sync mobile app. If you have used theHue Sync App, you may have some common issues with it. All you need to do is set up a new entertainment area on your smartphone. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. I press Sync and it starts working but still says no signal detected. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. You can also just wait it out. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. All you need to do is rollback the version of the Hue Sync app you are using. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). For the connection issues, there will be many solutions, one method works for you but may not work for others. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. But you should ensure a steady internet connection for your Hue Sync Box. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The images are in Dutch and have not much meaning other then . What is the problem? Press and hold the option key to reveal a Library folder. I will tell you some methods to fix it. This wont harm your app or connected devices. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. And the Hue Sync Box connects to your router (via Wi-Fi). To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. No response from them. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. What if rolling back the upgrade doesnt do the trick? Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. I'm on the fence about the Sync Box and am looking to be convinced by some owners. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. This is a pretty glaring problem. However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual.

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