First you will have an assessment test which is basically you need tackle the time limit. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. "I do consider myself to be a creative individual. enviando un correo electrnico a Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. | Learn more about Muhammad Shofiyan Abdul Aziz's work experience, education, connections & more . ", "I have many accomplishments of which I am proud. dnata Interview Questions & Answers | Indeed.com I feel that this role with Dnata is a perfect step in my career now, and for the future. Glassdoor users rated their interview experience at. Job Location: Dubai, United Arab Emirates. enva un correo electrnico a That experience was also helpful because it taught me a lot about process and navigating the red tape associated with government projects. And lastly, do you have internal candidates who are also interviewing for this position?". Discuss your preferences with the interviewer. "In my previous position, I did have a coworker who didn't pull their weight which created more work for the rest of the team. "Overall, my career has progressed a touch slower than I would have liked. Si continas recibiendo este mensaje, infrmanos del problema "I am happy to comply with any background check required. - What is the company's primary goal for this position in the next 12 months? Dnata Passenger Service Agent Interview Questions | Glassdoor Followed by 2 technical ,1 managerial round. We do not have advertisements on our pages but we do try to make money through paid-memberships. Lamentamos pelo inconveniente. Cambata Aviation Pvt Ltd. 2015 - 20169 . ", "My current company does not utilize any team-based messaging applications, but I am familiar with the team and project-based management programs such as Trello and Wrike.". I applied through college or university. ", "I try always to create 'what-ifs' because I know that plans change and fail. The process took 3 days. This ask was very exciting for me because I love to have a workplace where people know each other, are comfortable having a meaningful conversation, and where everyone can let loose now and then. dnata Jobs - CUSTOMER SERVICES AGENT - GCCRecruitments Dnata Customer Service Agent Salaries | Glassdoor Walk in Interview in Dubai Today & Tomorrow UAE (March 2023), Radisson Blu Careers in Dubai 2023 Job Openings, Dusit Thani Hotels & Resorts Careers in Abu Dhabi 2023, Abu Dhabi Airport Careers (ADAC) Job Opportunities 2023, Emirates Flight Catering Careers in Dubai 2023 EKFC Jobs, Emirates Careers Passenger Medical Response, dnata Jobs 2020 Required CUSTOMER SALES AND SERVICE AGENT. Outgoing individual, with a keen interest in the service sector of the aviation industry, supported by work experience and the willingness to learn. dnata Employee Reviews for Customer Service Representative - Indeed Be as diplomatic as possible by highlighting the pros of each. dnata Employee Reviews for Customer Service Representative - Indeed Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. This site is protected by reCAPTCHA and the Google Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Discuss any coursework that you would like to take and be sure to mention any continued education opportunities that you have recently taken if any. ", "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications. I believe it's easier to 'do' rather than 'tell.' 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. One cannot guess what will happen in the end, so it is great to be prepared for all possible outcomes. I would have participated more in external company events. We have many competitors in this industry. Strong support professional with a Bachelor of Business Administration (B.B.A.) Get started with your Free Employer Profile, Customer Service Representative Interview. It is okay to brag a little bit when answering this question. Talk to the interviewer about a time when you have been able to stretch company resources. Being able to problem solve and think outside the box when it comes to changing situations is a valuable skill set. Are you someone who can handle stress on the job? 2 + years experience in a Customer Service role. With that said, I also bring public sector experience from earlier in my career. This question can be a tough one because everyone wants to be liked and considered personable. As a dynamic leader I can ensure that the organization is benefiting from my presence and, at the same time, I can lead my team by example. First, we get everyone off to a common start. Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. I feel that this role with Dnata is a perfect next step in my career right now, but I also see room for future career growth here. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Once You Subscribed, Don't Forget To Verify It From Your Email Address. Ethical dilemmas in the workplace will come up from time to time. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. Anonymous Interview Candidate in Dubai . Perhaps you read infrastructure related magazines, follow particular engineering journals or subscribe to an industry-related blog. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. . You have a few leadership opportunities posted online. Everyone has something to offer using their unique qualities.". You have likely gained many valuable skills in your career. Free interview details posted anonymously by Dnata interview candidates. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. When factoring in bonuses and additional . Aydanos a proteger Glassdoor verificando que eres una persona real. I interviewed at Dnata in Jan 2018, Group activity day- they talked about the company and then had us do some team activites and then needed to answer 3 different question sheets, this was then followed by one on one interview. After a week, I was called to report to start my duty. This was disgusting behavior from an interviewer to question my integrity. I applied online. an. - What do you see as the biggest change in this industry over the past 3 years? Australia Ground Handling and Cargo Careers Portal, Belgium Ground Handling and Cargo Careers Portal, Netherlands Ground Handling and Cargo Careers Portal, Pakistan Ground Handling and Cargo Careers Portal, Switzerland Ground Handling and Cargo Careers Portal, UK Ground Handling & Cargo Careers Portal, USA Ground Handling, Cargo, and Catering Careers, Modern Slavery Act Transparency Statement. In a previous role, our inventory count was off. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. - What is your favorite part about working here? Even if you're not leading a team, you can still demonstrate the qualities of a leader! I applied online. This site uses cookies. Last year I was given the opportunity to take a course in A and another in B. )- Exhale. Common stages of the interview process at Dnata according to 29 Glassdoor interviews include: Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. You should be transparent about your most recent earnings and be prepared to back up any salary requests. Please help us protect Glassdoor by verifying that you're a malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. "I am always interested in learning more about this industry and the changes that are taking place. Get started with your Free Employer Profile. Our interview questions and answers do not represent any organization, school, or company on our site. Caso continue recebendo esta mensagem, This training includes topics on transportation management, government policy and workplace safety.". Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Description of the Company (History, work style, salary etc) Talked one to one in the office Question was introduce myself, currently job role, What is good customer service, I applied online. ", "That is a great question, and I appreciate that you consider continued education options for your employees. Talk to the interviewer about your ability to control pressure in the workplace. Completing pre-boarding checking procedures before passengers and flight board planes. {%selectedMarker.addressRegion%} First you will have an assessment test which is basically you need tackle the time limit. Our team started to complete most of the tasks when it came to group projects. Onze This was disgusting behavior from an interviewer to question my integrity. "I handle stress very well, and when you call my references, they will attest to this fact. Customer Service Agent (Current Employee) - Austin, TX - February 4, 2020. Glassdoor users rated their interview experience at Dnata as 57.1% positive with a difficulty rating score of 2.43 out of 5 (where 5 is the highest level of difficulty). How do you manage the stressful times? What is top of mind when it comes to filling this role? Glassdoor users rated their interview experience at Dnata as 82.8% positive with a difficulty rating score of 2.46 out of 5 (where 5 is the highest level of difficulty). Where do you see yourself growing within Dnata? dnata Customer Service Representative Interview Questions - Indeed When workloads increase, stress levels do too. P.O Box 522, Vice President Commercial This experience has broadened my exposure a huge range of individuals. ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. I applied online. per informarci del problema. I worked very hard! The process took 3 days. Assure the interviewer that you can handle these types of difficulties with professionalism and poise. Interviewer asked me about 7-8 questions and I got the offer next week after the interview. After a week, I was called to report to start my duty. Productive and and excellent work place. I interviewed at Dnata (Dubai) in Sept 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. I interviewed at Dnata (Ho Chi Minh City) in Mar 2021, Easy, just need a drug test to pass and very easy questions like what when were there a time you had delt with a difficult passenger and how do you handle your stress in a difficult time. We understand that discretion is one of the measures of excellence. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. The recruitment coordinator immediately called for an initial interview after passing the paper screening. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. Ask me what a JSON or API is and I will tell you exactly what it is. ", "I am accustomed to working in an unpredictable environment and tend to prefer that pace. I feel that this particular position would take my career exactly where it should be. Interview questions were first added on September 15th, 2012. Dnata Interview Questions (2023) | Glassdoor I do understand the importance of it, though. Through Indeed22 %. The interviewer wants to know that, if hired by Dnata, you would enthusiastically contribute to their safety-focused workplace environment. M.Roxas Highway Avoid taking this as an opportunity to complain about someone; instead, view it as an opportunity to showcase your ability to deal with difficult people while maintaining your productivity. It's fast and makes every day different. how do you handle your stress in a difficult time? I interviewed at Dnata (Manchester, England) in Oct 2022. My boss did notice an improvement in my performance, so I formally suggested that the company pay for every employee to take one course per year. Handles excess luggage and collect excess payment. "I completed my Engineering degree in 2011 from University of Florida. "I do feel that I am a personable individual, but I won't always be everyone's cup of tea. ", "While researching Dnata and the local market I did see that there are a few competitors in our area. The hiring process at Dnata takes an average of 44.11 days when considering 29 user submitted interviews across all job titles. I want to grow and improve so the more specific my supervisor can be, the more helpful it is. Customer Service - Dubai, UAE (Job) - Edarabia "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. Getting passengers through check points and to terminals quickly and safely. All of this makes you stand out from your competitors.". - How long has this role been vacant? I was also processed for final interview. How to Answer: Why Do You Want to Work Here? Search job openings, see if they fit - company salaries, reviews, and more posted by Dnata employees. The interview process at DNATA is long and strenuous as there are many preliminary rounds. ", "I fully understand why a complete background check is required in this field of work. Some of my favorite recent projects have included X, Y, and Z. Include details of your project timeline, which you led, or what you had to teach yourself for the project to be successful. I appreciate diversity in the workplace! - Is this a replacement search or a newly created role? Airport Customer Service Interview. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. | . Assure the interviewer that you see long-term career potential with Dnata. For that reason, I believe that it's the most important factor to consider when building a team, and creating workplace policy.". I planned four social events per year, and the turnout was always wonderful. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. From your work history, picture a co-worker who didn't carry their weight or had a difficult personality. To help you prepare for a Dnata job interview, here are 31 interview questions and answer examples. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. I have multiple safety-related tickets including X, Y, and Z. Proficiency in spoken and written English. My experience was great during the interview session. Simple and easy to understand the process. I would much rather be a dynamic leader. Maybe they were unmotivated or preoccupied with their personal life. To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. Be the first to find this interview helpful, Its all about situation. dnata interview questions & answers | Indeed.com - Is there any reason why you would not hire me? Followed by 2 technical ,1 managerial round. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Dubai Learning how to respond when given a performance review or negative feedback is essential. Vocational or Diploma (12+2 or equivalent) desirable but not required. "My interest is to have a long-term and successful career within transportation infrastructure. Just yesterday I headed up the installation of a new software module. Show that you are proud of yourself and your career accomplishments! Followed by 2 technical ,1 managerial round. Very easy, nothing to hard. Employee referral22 %. Disculpa Discuss the importance of safety, and what it means to you. Contact Us | dnata The you ill have a hirevue interview. You can rest assured that if you hire me for this role with Dnata, I will maintain a clean record. Talk about your education experience and be sure to highlight any areas of excellence. I found that I could redirect her to work by giving a quick reply and then asking her a pointed work question, which would get her back on task. However, being a dynamic leader can make you a proponent for change in the organization. real person. los inconvenientes que esto te pueda causar. I admire the creativity and unconventional thinking in business and arts.". ", "Here are some transferable skills that you may have acquired along the way:- Leading a team - Intricate problem solving - Particular software experience - Organizational training - Time management - Self-motivation - Listening skills- Written communication - Verbal communication - Giving presentations - Training new hires - Hiring or on-boarding- Research". Have a question or concern? We are sorry for the inconvenience. ", "I am looking for a long-term career opportunity within the transportation industry. Interviews for Top Jobs at Dnata. "In the past few years I was able to upgrade my education while still working full time. Please enable Cookies and reload the page. 86 Dnata Interview Questions & Answers (2023) | Glassdoor With that said, I can certainly work in an unpredictable environment from time to time. One to one interview, the process was quite relax. I interviewed at Dnata in Feb 2023. The interviewer would like to confirm that you have a genuine interest in transportation infrastructure. How candidates got an interview. I couldnt complete the last two. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken. It's always a great idea to have questions ready for the interviewer. Customer Service Agent (CSA) (Current Employee) - Heathrow - January 26, 2023 A very good company with lots accreditation. You can't always predict what they may say, and you also can't always predict how you might feel in response. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. Talk to the interviewer about your career progression and what you would like to see in the future. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead on a demanding project. ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. The first interview at dnata. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. I interviewed at Dnata (Manila, Manila) in Nov 2022. I am confident in my ability to work productively, and harmoniously, with multiple personalities in a close-working environment. We should prepare about our self very well. "I understand that you have a variety of competitors; however, I am most interested in working for Dnata because of your strong interest in client service, and employee safety. ", "Here are some suggestions on how to handle a large workload:- List your tasks and prioritize them- Think of which tasks add to the company's bottom line, and start there (Closest to the money! After you pass that portion, you will be asked to remain seated. ", "I demonstrate leadership ability on a daily basis by effectively managing my projects and clients independently. Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. Every new dnata employee, regardless of location or company, receives consistent training on their first day. I am not the type of personality to be pushed around on the job. I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly. "When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. {%selectedMarker.addressLocality%} I have been in the industry 7+ years. We should prepare about our self very well, I applied online. Fax:+971 4 3166144, dnata Cargo We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Customer Service Agent salaries at Dnata can range from 12,143 - 25,205 per year. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. Lamentamos Are there particular types of situations that you find distracting? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Working at dnata: 238 Reviews | Indeed.com Si vous continuez voir ce Receiving feedback from a manager or supervisor can be tough. How you answer this question will reveal to the interviewer a lot about your personality and willingness to get along with others in a collaborative, team-based environment. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. 1 Dnata Pax Service Agent interview questions and 1 interview reviews. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. ", "I greatly appreciate constructive feedback. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. This way, nothing comes back to bite me later on, as the deadline approaches.". In my current position, I have had zero accidents in 3 years.

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