I really appreciate you being a member of the Comcast Family! and our Low hanging main line cable | Comcast Business Support Community (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). New comments cannot be posted and votes cannot be cast. This post was marked as closed. Click Continue. Press question mark to learn the rest of the keyboard shortcuts. Contact Customer Service at (800) 391-3000. I am a bot, and this action was performed automatically. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. I have a downed line in my front yard. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. BBC - Wikipedia Payments are posted to your account after 5:30 p.m. on the day they are received. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Xfinity Customer Service - Contact Us .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages I don't have AT&T, or a landline. We have made changes to keep employees safe so response and call times may be longer than usual. Sky News is a British free-to-air television news channel and organisation. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. We have made changes to keep employees safe so response and call times may be longer than usual. Full special report: Alex Murdaugh found guilty in murders of wife and son Choose the option that best describes your situation. How do I get Comcast to come deal with this? Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Massive outages do occur because of problems such as storms, floods etc. Downed/hanging electrical wires - who to report to? | Universal Hub Marion County officials report storm has passed leaving widespread wind Report A Downed Line. STAY AWAY from downed power lines. Downed Wires | Baltimore Gas and Electric Company Sound the horn, roll down your window and call for help. I can't get into my property because the line is blocking the drive way. For more information, please see our Click the Check for Issues button. Thank you! Comcast Xfinity Outage Map. I think it may be the original phone line. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Select Restart Modem to begin troubleshooting. Cookie Notice Verizon Customer Service - Contact Us | Verizon Help Center and Support For immediate assistance, check out the Xfinity Assistant. How do I report a downed telephone line? Electric Lines that run from the utility pole to your residence. Let us give you a call as soon as an agent is available. For immediate assistance, check out the Xfinity Assistant. Then, to let us know why you're calling, say Line is down.. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Our community is your official source on Reddit for help with Xfinity services. Report an Outage | PECO - An Exelon Company - PECO Energy Company Scan this QR code to download the app now. Call 800.288.2020 . Who do you call for a downed cable line? Find an Xfinity Location Check the status and hours of locations near you. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Report downed power lines at 713-207-2222. How do you fix an exposed wire without electrical tape? Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. We truly appreciate you taking the time to reach out to let us know about a downed wire. How does cable internet get to your house? This website is using a security service to protect itself from online attacks. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Two delivery trucks have had close calls recently. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Downed Power Line. Comcast Xfinity Outage Map Is The Service Down? We have all the tools to help with your cable line and make sure it gets taken care of. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Hope this helps you out. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Talk to Us. Question: Does Comcast Hve To Repair A Cut Cable Line. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. I need someone to come out and fix it. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Xfinity Outages | CableTV.com I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Report Issues with Your Xfinity Services - Xfinity Support I am a bot, and this action was performed automatically. Hello saftek and welcome, Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. How to Reach a Real Person at Comcast/Xfinity. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Comcast Phone Number | Call Now & Skip the Wait - GetHuman Can you direct message your name and address? If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Don't touch anything or anyone in contact with a downed power line. Verizon Business customers. A coaxial cable is capable of carrying current. Just select Xfinity support and you will be able to speak with the next available specialist. How do you get straight to a representative? Asking on behalf of my place of business. Make sure you are signed in with your Xfinity credentials. Our community is your official source on Reddit for help with Xfinity services. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. I have followed these instructions and sent the private message on 6/1/21. Report an issue Select Chat. Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit Connectivity and managing Your Comcast Business network. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. -ATTU-verseCare. Don't touch a downed power line or other equipment. For immediate assistance, check out the Xfinity Assistant. Provide your account info and say, Line is down., Dont have AT&T service? If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. For more information, please see our You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. We have made changes to keep employees safe so response and call times may be longer than usual. We ask for direct messages because we can't post personal information in public. Comcast Xfinity Outage Report Is The Service Down? How to Report an Issue Online Visit xfinity.com/xfinityassistant. how do i report a downed comcast line? - perfumexo.com The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Click the "New message" (pencil and paper) icon, 3. I also appreciate you taking a moment out of your day to reach back out to our team! Thank you for bringing this issue to our attention. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. That's not what we want to see! Report Downed cable line | Xfinity Community Forum Emergencies and Safety | Consumers Energy Please call this number (855) 307-4896 to set up your service. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Report or View Outages; Other Contacts; General, Business, Landlord, . Report it as a hazard to your local PD, maybe they have a better contact. Sky News - Wikipedia Thank you for reaching out to the Digital Care Team. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . In the top right corner, you'll see a little chat icon near the bell icon. Comcast Xfinity problems in the last 24 hours. Warn others to stay away. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Archived post. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Click to reveal . How do I report an above ground cable down? : r/Comcast_Xfinity - reddit What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. How do I get Comcast to fix a cable line? - MetaFilter Our community is your official source on Reddit for help with Xfinity services. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. You can also request a call at a time that fits your schedule. You will need to contact a tree trimming service yourself. Thanks. Ask for the Comcast liason. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1.

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