Complaints about neighbours - Shelter England According to senior council sources, the HRA has more than 900,000 earmarked to pay for a borough-wide door replacement project but the work has been delayed because a council official has not approved the work to start. That email included . If you are experiencing ant-social behaviour there are many organisations which can help, depending on the situation: To report noise nuisance please email the pollutionteam atpollution@croydon.gov.uk. AKTON Resourcing Ltd hiring SHELTERED HOUSING MANAGER in London For any noise emergencies contact 020 8726 6000. Croydon council slammed for 'being out of touch' after asking residents Council planners' 3-month delay over Sanderstead complaint The council generally adopts an escalating approach to noise enforcement and can deal with unreasonable . Nicola Townsend: signed off decision notice. The council said the next phase of its Streetspace scheme will launch on 28 September and will use planters and signs to transform four more streets into places to walk, cycle and exercise while maintaining car access for their Also, if you are planning an international move, we can do it. Dont include personal or financial information like your National Insurance number or credit card details. Public Realm Division, Pollution Team, 6th Floor, Zone A Bernard Weatherill House It confirmed it had written to the neighbour after the residents initial report of him urinating down the drain and the tenancy team would continue to monitor the area. There is a culture of not taking their complaints seriously., And Hewitt has a worrying message for Croydon Council and other social housing providers who fail their tenants. The CLP application, which amongst things includes articulated lorries drawn half-size and site cabins positioned in areas due to be protected during construction (for the sake of the one remaining tree), has quite rightly not yet been approved. London. There's no charge for making a complaint or sending us feedback. We have a council spouting off about sustainability, climate emergency, green measures, LTNs etc whilst systematically conniving with profiteering developers to destroy the place. The work of OConnell and Hewitt had done in 2021 what Cathy Come Home had exposed in the 1960s. The listing numbers complaints to the Local Government Ombudsman: Birmingham received 257 last year, with our neighbours to the north, Southwark (198) and Lambeth (186) taking the runners-up spots. You can complain to your council about a hedge over 2 metres high or a tree that could damage your property. In the instance the council agrees with you, and the noise is a deemed a "statutory nuisance" (ie that it is a nuisance under law), they can issue an "abatement notice" which tells your neighbour that unless they stop they will be prosecuted and might end up with a fine of 5,000 for domestic premises and 20,000 for industrial or . On the morning of July 7, Mr Newlands called again to tell me the road had been blocked for more than an hour, without warning or signage, while demolition machinery was delivered to site. Your Croydon's Tweets. As we read it, the inclusion of the bracketed text effectively means that the contribution could be spent on anything, without restriction and not necessarily even within Sanderstead. This latest Ombudsmans decision against Cheesbroughs department would appear to contradict that contention. Examples of nuisances may include noisy animals, loud air-conditioners and interference . If you have a story to share about housing conditions, email housingstories@itv.com. If your neighbours complain to the Council, you may find the Environmental Protection department writing to you asking you to take action to avoid causing a nuisance. Residents of the block claim that Croydon Council had been informed of the issues but had not acted. . Contact us | Croydon Council Why havent they been made to stop work? The site now floods on a regular basis. And while some of the ill-served residents have been moved out or been promised new accommodation away from Regina Roads badly maintained flats, the notion that repairs are being conducted any more urgently or efficiently are belied by photographs of the blocks. . The HRA was the source of the money used to pay Dr Alison Knight her 800 per day fees when she swanned into Croydon as an emergency interim head of housing, only to leave after less than six months without any obvious sign of actually achieving anything. I argued that the decision to give this undertaking any weight when determining application 20/00108/FUL was another error of law and further reason why Townsends decision notice could and should be seen as unlawful. He disputes that the number of complaints he sends to the council is unreasonable, and says the emotion he can sometimes show when sending them is a symptom of his frustration at feeling ignored by the local authority. A number of drug dens which caused residents to "live in fear" have been shut down in Croydon. As many as 450,000 complaints are investigated each year by councils. Noise is the largest cause of complaints to local authorities. We also use cookies set by other sites to help us deliver content from their services. Now you might well think that Townsend, as someone with her qualifications and experience, in a position of such significant (delegated) power, would have known this. The planning committee approved the application. Call 999 if the crime is still happening or 101 to report a crime later. Some of her neighbours had been lodging similar complaints to the council's housing department and Axis for four years. But Hey, that sounds like hard work and it would expose to public scrutiny just how useless these two are. Three clicks and you're done. The Town and Country Planning (General Permitted Development) (England) Order 2015, https://www.legislation.gov.uk/uksi/2015/596/contents, particularly as set out under SCHEDULE 2 Unlawful (and extensive) excavation works has thereby been allowed to continue (by default), necessitating large lorries using adjacent roads, the control/management of which the CLP was meant to control. I got quite a waft from the other side of the road as it hit the ground. Noise nuisance. The council has powers to deal with noise that is considered a statutory nuisance, a statutory nuisance is determined by a number of factors including, but not limited to; type of noise, volume, frequency, duration and its impact on others. Croydons planners have recently lost a significant Judicial Review case in the High Court for their failure to enforce conditions on developments around the borough. Most councils have a private rented housing team. It then adds, in what appears to be especially restrained understatement: One day after the court granted this order the council approved the planning application at the crux of this complaint.. Considering what was now occurring on the sites next door and opposite, disgust is probably too mild a word. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Woman arrested after four boys die in Sutton house fire, Nine months on and council tenants are still being ignored, a damning report from independent consultants found systemic failures and incompetence at the council and its repairs contractor, Axis. Just another episode in the regular shambles at Fishers Folly. JR. Jroc23 Roc. Laws on Keeping Chickens - Poultry Keeper If people in the social housing sector are treating tenants like that they just lose all hope that anyone is ever going to treat them well. Although dated February 16 2021, the relevant unilateral undertaking was only published by the council on May 18, almost three months later. If your neighbour is a tenant, you could contact their landlord. Other than essential front line services, Planning is the thing that Croydon Council has let down the people of Croydon the most on and continues unaddressed at a high level in the council. Croydon council on verge of bankruptcy after risky investments If the dispute involves a statutory nuisance (something like loud music or barking dogs), you can make a complaint to your local council. They went to the High Court and in April 2018 obtained a court order which confirmed this. On that basis, on June 17 I added to the complaint claiming that the s106 contribution described does not satisfy the legal requirements. We plan to continue to shine a light on the treatment of tenants and the conditions they are living in, and keep questioning what is being done about it., Read more: Only 10% of council housing repair jobs ever get checked I Love Croydon Reviews | Read Customer Service Reviews of croydon.gov.uk The sight of a damaged or slowly rusting car can also be an . If you have a company vehicle, a copy of the vehicle registration papers and a letter from the company stating that you have sole use of the vehicle and that it is normally parked at this address. The council has powers to deal with noise that is considered a statutory nuisance. Check how much your council tax bill will go up by - The Sun The complaints process - Stage 1 Once your complaint is received, the relevant department will aim to deal with it as quickly as possible. This includes seeking planning consent on land that is owned by someone else. It's all public. Putting the boot in? Croydon - Latest News, Headlines and Entertainment from the BBC Loud music | Croydon Council A petition was recently set up on the website www.change.org to show support for the continuation of live music at The Jolly Farmers after several complaints from a neighbour. croydon council complaints about neighbours We are committed to making our website accessible to all visitors. As Inside Housing puts it, Many residents in the block and in another across the road had repeatedly complained Two years continuous noise nuisance, making life unbearable for a neighbour undergoing chemotherapy, has ended with a three-month closure order on an Upper Norwood flat. This article really sticks the boot in, but no Planning Department has the legal power to defend private land rights. Planning delivery has always been a weakness at Croydon Council and is the major factor in the recent referendum for a mayoral election. Complaints Management; Contact Us; Coronavirus (COVID-19) Corporate Plan; Croydon Shire Planning Scheme; . made staffing cuts because of budgetary constraints. He has built out building in his back yard without lawfully planning. Environmental health officers spoke to the owners . 28 June 2021 . The only requirement is that the correct Certificate is completed by the applicant (which may not have been done here), but this is pretty minor. If you're a member of the public who has concerns that a child or young person is being harmed or needs support, you should contact our Single Point of Contact (SPOC) team. If Steve Reed OBE MP and Clive Fraser spent less time trying to strangle democracy in the LLP and more time trying to address these dire housing issues, theyd be doing what they were elected to do. A Croydon house known for drug-taking, harassment and antisocial behaviour has been boarded up by council enforcement officers. Ministers have sent in a taskforce to oversee Croydon council after an audit report revealed the Labour-run authority is on the verge of bankruptcy following a . How things have been allowed to get so bad is beyond belief. 'Croydon Council shame on you' chanted through streets after - MyLondon Perhaps a Government could bring in a requirement for new title pans to accurately plot all boundaries and building plans on NEW and REBUILT properties using modern surveying methods down to a very high level of accuracy eg by Satellite co-ordinates. as far as I could ascertain from our neighbours, plastics/etc and food were collected from . open 9am to 4pm, Monday - Friday. The councils Housing Revenue Account is a ring-fenced fund used to run the boroughs council homes. Also the same problems with the complaints process they dont follow their own complaints process. If you could bottle the dignity and resilience of the people weve spoken to and sell it, youd make a lot of money, because they have to put up with so much more than most people, Hewitt told Inside Housing. I got neighbour from hell and Croydon council dont wish to do anything. The court also said it would link a copy of its order to the Land Registry record alongside an expert report which identified the boundaries of Ms Zs property.. If you think your neighbour's making trouble because you're transgender or because of your disability, race, religion or sexuality, it could be a hate . Hope Thrift Bellgrade, He is supported in his complaint by Mr Y. Complaints should be made to the Council within 12 months from when a customer feels that something has gone wrong. Some of her neighbours had been lodging similar complaints to the councils housing department and Axis for four years. Class A gates, fences, walls etc This issue is so important, decent housing is a basic human right, surely. He thinks he is smarter than law he know law order more than anyone. Read more: Croydon shamed over dangerous squalor in council flats United Kingdom, NEW Help improve this site by Its as if the Regina Road scandal never happened, said the source. This team is usually your first point of contact as a private renter. This section has information about making a complaint about neighbourhood noise. Camron Smith died after being stabbed inside a residential address in Bracken Avenue, part of the Shrublands Estate in Croydon, on July 1. Local groceries, essential shops, parks and other amenities nearby. If talking hasn't resolved the issue, you can make a complaint to your local council or the police. Croydon Council (202004576) - Housing Ombudsman This is well established.. At just after 4pm on July 7, I received an email from a corporate resolution officer at Croydon Council telling me that in order to progress the complaint investigation, the planning team needed to be sent signed authorisation that the Newlands had asked me to act on their behalf in the complaint. Its quite clear that theres a pattern of treating tenants like the problems that theyre living with are their own fault. Yet a Labour-run council has axed its meals on wheels service even after paying its outgoing chief executive more than 600,000, it emerged yesterday. Heather Cheesborough said in writing The application was accompanied by an application form in which the applicant had signed Certificate B to state that the notice had been given even though it had not (and she was given numerous pieces of evidence including a postmarked envelope) and that I had been given notice of the forthcoming planning application even thought by her own admission she knows that I knew nothing about it until after it had already been made. The council took action in response to ongoing neighbours On Saturday 6 August, the family and supporters of Mr Duggan, numbering around 120, marched to Tottenham police station to protest about the shooting. Its time there was a full investigation into the relationships between developers, members of the Council and Councillors. Working at Croydon Council: 92 Reviews (2023) | Indeed.com 8.00am to 5:30pm. Class F hard surfaces incidental to the enjoyment of a dwellinghouse, PART 2 Minor operations Your Croydon (@yourcroydon) / Twitter This guide is also available in Welsh (Cymraeg). An examination of the councils enforcement log suggests the Council only issued a decision in January when its enforcement officer queried at that time with the planning officer why they had not taken a decision on the application. why dont the council just get a decent building firm/plumbers round to fix the place? Tenants need to know who to contact when things are going wrong when their council isnt delivering services appropriately. For a start, theres nothing to be found anywhere on the councils clunky website that reports any part of this latest clusterfuck by the planning department. Perhaps we can apply for planning permission to excavate one? Inside Croydon understands that council tenants affected by the neglect and disrepair of their homes had not been given the courtesy of first sight of the report.. Councillor Ali - who, after six weeks, has yet to fulfil her promise to meet in person . It would be unlawful for the council to remake its decision by merely reissuing the decision notice with the tailpiece omitted. Posted. Based in Croydon and edited by Steven Downes. Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a "Construction Logistics Plan" before development commenced. On the allegation of racism in the handling of Leroy's complaint, Croydon Council did not provide a response. Mr Patel might be best advised to contact a qualified property ( legal / building surveying) professional to check whether his neighbour has a legal right to build the wall on Mr Ps land. The report was finally released at lunchtime today, with council leader Hamida Ali emailing it first to members of the Croydon Labour Party. Updated 16:31, 17 OCT 2022. Complaints and feedback - Bristol City Council Tweets. Planning enforcement - Local Government and Social Care Ombudsman It is an offence not to comply with this notice and if a pollution enforcement officer witnesses a contravention of the notice we will usually prosecute the offender. Labour councillors in several wards have lodged formal complaints on behalf of their residents for months on end, as the homes security is being placed at risk, and break-ins at the blocks have become more frequent, vandalism and drug-dealing has been an issue. Fransoy Hewitt had collated a diary of shame a list of all her phone calls and emails to the council and its contractors over the previous 18 months. Ms Z partially removed two of the three stanchions and left the third one standing complete. Choicelet is proud to introduce a studio flat for rent in South London - New Addington under Croydon council. Making a noise complaint doors being closed. By this stage in the Ombudsmans report, the author is clearly warming to the theme of the mind-numbingly, staggering incompetence of the Croydon Council planners. Complaint Resolution Team Croydon Council, Floor 7 Zone C Bernard Weatherill House 8 Mint Walk, Croydon CR0 1EA or email us at: complaints@croydon.gov.uk Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; We are open for pre-booked appointments only Communal cleaning: The landlord explained that the caretaker was scheduled to attend weekly on a Monday COMPLAINT 202006413. telephoning: 020 8545 3060 (weekdays 10am to 2pm). It is not clear the council gave any further consideration to the certification issue before January 2020 when it determined the application. Utter incompetence and no one ever held to account. How to complain about a neighbour to the council | The Sun This DCP supplements and supports the Ashfield Local Environmental Plan (LEP) 2013. Yellow signs backing a campaign against a new development can been seen in the tree-lined street of Pollards Hill South. But it said this was a civil issue and as such not a relevant planning consideration. Class E buildings etc incidental to the enjoyment of a dwellinghouse Communal cleaning: The landlord explained that the caretaker was scheduled to attend weekly on a Monday Labour-controlled Croydon council gave planning permission for the development in Old Coulsdon; Neighbours said the nine-flat development is 'unquestionably' out of character with the surrounding area Croydon Borough Neighbourhood Watch Association (CBNWA) is a charity with a reach of up to 29,000 residents across the whole borough. When the law is broken there must be legal redress against the vandals (developers) and where the council fails to take action against those responsible for such failure. Croydon council declares effective bankruptcy for third time in two Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide. An abandoned vehicle is one which has not been moved or attended to for a long time. The Ombudsmans report explains that Ms Z had been seeking to build a garage since around 2016. They say this is necessary as the existing court orders do not allow them to remove the further building work undertaken by Ms Z after she received planning permission.. Croydon Council had been dealing with our formal complaint for three months by this point. The council found the size of the garage then under construction exceeded that allowed under permitted development rights, where a developer does not need any planning permission. Routinely, the Ombudsmans office, when issuing its rulings, avoids identifying the complainants. Date of experience: 12 October 2021. Media. The council will expect you to discuss the issue and negotiate with your neighbour first. Meanwhile, for a while at least, and albeit it across a demolition site, the Newlands can enjoy an improved view of the greenery to the south. As the plans on larger properties can be at very broad scale (big site, small plan) even the thickness of a thin pen line showing the land boundary as drawn on plan can translate to a wide line on the ground even if set out by a land surveyor. Well send you a link to a feedback form. Births, deaths, marriages and citizenship, Support is available for you or someone you're worried about, contact our Single Point of Contact (SPOC) team, Report and request removal of offensive graffiti, If you are a Housing Association tenant, please report the issues to your Housing Association, If you are a Council tenant or leaseholder please contact your Tenancy Officer or call 0208 726 6000.

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